Position Summary:
At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.
ORLANDO HEALTH - BENEFITS & PERKS:
Forbes Recognizes Orlando Health as a Best-In-State Employer
- Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
Employee-centric
- Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare
Position Summary:
The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility’s billing system, and pursuing follow-up efforts on aged accounts.
Responsibilities:
Essential Functions:
• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care
• Resolves bill holds by correcting issues that prevent a claim from being billed.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
• Communicates with payers and/or patients to resolve anticipated issues.
• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Responsible for account follow-up for all assigned accounts.
• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
• Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions:
• Participates in departmental meetings
• Performs other duties as assigned
Qualifications:
Education/Training:
• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
Experience:
Minimum of one (1) year experience in revenue cycle.