Description:
? Maximize online and website tools to provide our customers with a first-rate experience
? Represent the company in a professional manner both in speech and written correspondence
? Support the Online Sales Team by fielding incoming leads from a division and/or corporate office
? Provide regional support to multiple division online sales teams
? Gather and track prospect information utilizing a CRM system to turn leads into homeowners
? Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers
? Manage all customer inquiries with a sense of urgency
? Qualify leads utilizing buying experience strategies in alignment with the Internet Sales Scorecard
? Maintain a comprehensive knowledge of product, community information, and customer service recovery strategies
Requirements:
? Real Estate Experience
? Weekday and Weekend availability
? Proficiency in all Microsoft Office Applications and savvy computer skills
? Solid… organizational and planning skills
? Documentation skills
? Customer service oriented and believe customers are the number one priority
? Flexibility and ability to prioritize tasks to meet deadlines
? Proven email, text, video message, and phone communication skills
? An ability to maintain focus while working in an unstructured environment without daily supervision
? Ability to multi-task and manage time well
? Must have a private workspace free from noise and distraction
? High Speed Internet with a proper workstation to support required computer equipment
Benefits:
? Competitive Compensation
? Health Care – Medical/Dental/Vision/Prescription Drug Coverage
? 401(k) with Company Matching Contributions
? Flexible Spending Accounts
? Disability Programs
? Employee & Dependent Life Insurance
? Vacation & Company Holidays
? Tuition Reimbursement
? Employee Home Purchase Rebate Program
? Home Mortgage Program
? Employee Assistance Program (EAP
