? *About the Role:**
The Online Customer Service Representative is responsible for providing exceptional customer service to our online customers. This includes answering customer inquiries, resolving issues, and ensuring a positive shopping experience.
Key Responsibilities:
? Respond to customer inquiries via phone, email, or chat.
? Solve customer complaints and resolve issues promptly and professionally.
? Upsell and cross-sell products to customers as needed.
Requirements:
? High school diploma or equivalent required.
? Excellent communication and problem-solving skills.
? Ability to work in a fast-paced environment and adapt to changing situations.
Compensation:
This role offers a competitive hourly rate of $14-$22 per hour, plus annual or quarterly performance incentives and additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Benefits:
Walmart offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, among others. Our benefits are subject to change and may be subject to a specific plan or program terms.
