Posted: Jan 23, 2026
About the Role We are seeking a dynamic and customer-oriented individual to join our team as a Online Chat representative. In this role, you will be the first point of contact for our customers, providing them with real-time assistance, answering their queries, and offering solutions to their waterproofing needs through our online chat platform. Key Responsibilities • Engage with customers via live chat to provide prompt, professional, and empathetic support. • Resolve inquiries, and complaints efficiently by offering appropriate solutions. • Maintain up-to-date knowledge of company products and services to deliver correct and helpful responses. • Escalate complex or sensitive issues to the appropriate teams when necessary. • Represent the brand with professionalism, empathy, and a customer-first attitude. Qualifications • High school diploma or equivalent required; degree in communications, business, or a related field is a plus. • Previous experience in customer service, online support, or live chat preferred. • Excellent written communication skills, including grammar, spelling, and tone. • Proven ability to work independently and manage time effectively in a remote setting. • Must have a reliable internet connection and necessary equipment (computer, headset, etc.). • Comfortable navigating and adapting to various digital tools and support systems. Benefits Competitive pay, benefits, and hours 120 hours of vacation accrued per year to start (that's 3 weeks/year for regular 8-hour shifts!) 10 Paid Holidays per year 401(k) company match, Pension, Medical insurance, Dental insurance, Vision insurance, Life insurance, and Flexible Spending Account (FSA), Employee Assistance Program Apply Job!