Network Services Project Manager

The Project Manager plays a pivotal role in ensuring the successful delivery of technical projects and high-quality network services. This position is key to maintaining operational excellence, driving customer satisfaction, and supporting the company’s ongoing growth through process optimization and effective collaboration across teams. Responsabilities Address and resolve trouble tickets related to network service issues, delivering timely and effective solutions for both new and existing customers. Coordinate and execute new service installations, collaborating closely with sales teams and end-users to ensure a smooth and successful project rollout. Work alongside the sales team to gain a comprehensive understanding of project requirements, objectives, and customer expectations. Maintain precise and up-to-date documentation of all project activities, changes, and outcomes. Communicate clearly and professionally with clients and internal teams throughout every stage of the project. Proactively acquire knowledge of company systems, processes, and customer service standards to drive continuous improvement and organizational growth1. Requirements Proven experience in project management, ideally within a technical or network services environment. Strong communication skills, both written and verbal. Detail-oriented with excellent organizational and problem-solving skills. Strong computer networking knowledge. Solid computer knowledge and the ability to troubleshoot technical issues. Proficiency in Microsoft Office Suite. Familiarity with various 'as a Service' offerings (UCaaS, CCaaS, SaaS, PaaS, IaaS, SecaaS). Ability to work independently, take initiative, and manage multiple projects simultaneously. Willingness to ask questions and seek clarification when needed. Quick to adapt to new systems and processes, with a continuous learning mindset. Schedule: 8 AM to 5 PM Central Time. Benefits Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionals. We really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks Birthday and work anniversary celebrations. Alliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment. Originally posted on Himalayas