Description:
? The primary function of this position is to update database within the markets assigned.
? Assist with maintaining database by entering new and updated customer and account information, reconcile incoming census and request new lead information.
? Reconcile census, drive maintenance, and enter new lead information of existing facilities.
? Enter new admissions into the CRM system and set them up as an account.
? Send out and receive mail and packages, update returned mail.
? Update the parent/home account with death and discharges.
? Send and receive faxes and emails.
? Other duties as assigned.
Requirements:
? High school diploma or equivalent is required
? Proficiency in Microsoft Office (Word, Excel, Outlook)
? 1-3 years of customer service experience with service company preferred
? Salesforce.com or CRM experience preferred
? Customer service?responds promptly to customer needs, responds to requests for service and assistance and meets commitments.
? Reconciliation Skills – ability to reconcile from difference sources to get an accurate picture.
? Organizational Skills – the individual prioritizes and plans work activities and uses time efficiently.
? Quality control/Attention to detail?the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
? Adaptability?the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
? Dependability?the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
? Able to work in team environment.
Benefits:
? PTO and Paid Holidays for FT Employees
? 401k Retirement Plan with Company Match
? Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
