Manager, Guest Communications - Disney Cruise Line

Job Summary: Join the Disney Cruise Line team as a Manager, Guest Communications, and be an integral part of delivering exceptional guest experiences. As a key member of our communications team, you will be responsible for developing and implementing strategic guest-facing communications, providing guidance and support to senior leaders, and collaborating with cross-functional teams to drive business priorities. About Disney Cruise Line: Disney Cruise Line is a leader in the cruise industry, offering a unique and unforgettable experience for families, adults, and children. With a fleet of five ships and eight more on the way, we sail to destinations around the world, providing a setting for families to reconnect, adults to recharge, and children to experience the magic of Disney. Key Responsibilities: Lead the development and implementation of strategic guest-facing communications and plans that drive business priorities. Collaborate with multi-functional teams to respond to guest inquiries received via email, telephone, standard mail, and other channels. Work closely with executives and various lines of business to ensure close coordination and integration on projects. Develop seamless communications to guests throughout their pre-, post-, and onboard experiences. Lead issues management to ensure consistent communications to multiple audiences. Oversee all phases of guest-facing communications, including approvals and completion. Requirements: At least 7 years of professional working experience in marketing, communications, issues management, or guest services. Demonstrated leadership, strategic-thinking, and problem-solving skills. Ability to translate complicated concepts into clear, compelling language for guests. Proven ability to develop effective communication content requiring minimal editing. A dedication to working in ways that support and encourage diversity and inclusion. A highly collaborative approach and the ability to handle constantly evolving priorities. Excellent social skills and ability to interact optimally with all levels of the organization. Ability to prioritize and work in high-pressure situations. Bachelor's degree or equivalent experience. What We Offer: A competitive salary. The opportunity to work with a dynamic and talented team. A comprehensive benefits package. The chance to be part of a company that is committed to diversity, inclusion, and employee development. How to Apply: If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives. Apply for this job