Summary
The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships.
Responsibilities
Client Relationship Management - Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations.
Service Delivery
- Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards.
- Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records.
- Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly.
Issue Resolution
- Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention.
- Cross-Functional Collaboration
- Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements.
Account Growth and Expansion
- Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth.
Compliance and Regulations
- Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations.
- Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations.
Reporting and Analysis
- Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement.
- Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required.
Compliance Assurance
- Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements.
- Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments.
Escalation Management
- Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance.
Payroll Software Management
- Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades.
Recordkeeping
- Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes.
Proactive Communications
- Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes.
Qualifications
- High School Diploma, GED, or Payroll Certification or equivalent work experience
- Proven experience in payroll management and client relationship management.
- Knowledge of payroll processes, tax regulations, and compliance requirements is preferred
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Strong problem-solving and analytical abilities.
- Proficiency in using payroll software and Microsoft Office Suite.
- Detail-oriented mindset with the ability to manage multiple client accounts effectively.
- Ability to adapt to changing technologies and industry trends.
This is a remote position