Description:
? Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
? Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
? Handling and resolving situations with customers in a timely and effective manner
? Assisting management with special projects relating to customer service
? Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
? Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:
? Willing to accept a temporary assignment
? Must have a minimum of 3 months live chat experience
? Ability to pass a typing speed test and type 50 WPM
? At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
? Ability to sit and work at a desk and on the computer for extended periods of time
? Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
? Ability to take inbound (voice) phone calls in a conversation-heavy environment
? Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
? High School diploma or GED
? Must be at least 18 years old
? Ability to work a variable schedule, including evenings and weekends, based on call center needs
? Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
? Must reside within an approved state*
Benefits:
