Join our dynamic and growing team as a Live Chat Agent! We are a forward-thinking company that values innovation, collaboration, and exceptional customer service. Embrace the opportunity to work from the comfort of your home while being an integral part of a passionate team.
Responsibilities:
? Engage with customers via live chat to provide real-time assistance and support
? Resolve customer inquiries, issues, and concerns with a friendly and professional demeanor
? Collaborate with cross-functional teams to ensure prompt and accurate resolution of customer issues
? Maintain a high level of product knowledge to effectively address customer questions
? Strive for customer satisfaction by exceeding performance metrics and goals
Qualifications:
? Strong communication skills with a focus on empathy and understanding
? Previous experience in customer service or a related field is a plus
? Ability to multitask and navigate through various systems efficiently
? Tech-savvy with the ability to adapt to new tools and technologies
? Reliable internet connection and a quiet workspace
Perks:
? Competitive salary with performance-based bonuses
? Flexible work hours to accommodate your schedule
? Ongoing training and development opportunities
? Supportive team culture that values collaboration and success
? Work-from-home convenience
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