About the position
Customer Solutions brings together data, specialized relationships, contracting, and tailored programs to deliver a truly simplified customer experience. As a PMO Analyst, you will play a key role in turning insights into action—driving project execution, supporting resource planning, and enabling better outcomes for our teams and our customers.
Responsibilities
• Analyze project data, trends, and resource capacity to support planning, execution, and strategic decision-making.
• Develop project charters, scopes, and Gantt charts using reporting tools and structured methodologies.
• Execute assigned project tasks within established timelines and track progress against key milestones.
• Manage resource planning by capturing forecasted hours, updating actuals, and ensuring resource managers maintain timely and accurate data.
• Partner with cross-functional stakeholders to support risk management, procurement planning, and program gating activities.
• Produce weekly and monthly PMO dashboard reports to measure performance, highlight variances, and recommend data-driven actions.
• Drive accountability by monitoring updates to project trackers and escalating gaps that impact timelines or resource availability.
• Lead assigned projects and collaborate with internal partners (e.g., Customer Intelligence, Marketing) to achieve project objectives.
Requirements
• Bachelor’s degree.
• Minimum 4 years of professional experience.
• Experience using reporting tools for data analysis (e.g., dashboards, metrics tracking).
Nice-to-haves
• Experience with resource management analytics or workforce capacity planning.
• Experience using Smartsheet for project plans or resource management.
• Experience supporting PMO, project coordination, or project planning activities.
• Experience supporting projects approved at a divisional or business-unit level.