We have a 6-month contract to Permanent position open for a Lead Customer Experience Researcher. The position is remote and the candidate can sit anywhere in the US.
Skills: (in order of importance) Qualtrics Customer XM, user testing platforms, online research communities (e.g. Fuel Cycle)
Mandatory requirements:
1. Primary/Generative and Secondary/evaluative
2. Qualitative and quantitative research
3. Facilitate Focus Groups, Diary Studies
4. Qualtrics/Clarabridge
5. SPSS
6. Healthcare Insurance or Insurance
7. Research Repository
Please provide a portfolio along with resume
day to day responsibilities
? Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
? Advising on research strategies to answer business questions to produce actional insights along with facilitation of primary research (qualitative and quantitative) with various types of customers
Describe the performance expectations/metrics for this individual and their team:
? Produce deliverables that are easy to consume and be able to present actionable insights to senior business executives
What previous job titles or background work will in this role?
? Insights Researcher, CX Researcher, VOC Researcher
Internal/External Groups with which the Candidate will interface: Required Skills/Experience: Preferred Skills/ Experience: 1.Facilitate Primary Research (quantitative and qualitative) from beginning to end – scoping, methodology selection, fielding and analysis1.Create and manage intercepts for transactional surveys/feedback tabs 2.Deliver and present reports producing actionable insights2.Creating service recovery / inner loop processes for surveys 3.Design, build and launch surveys/dashboards (Qualtrics Engage)3.Understanding of Discover text analysis connectors, taxonomies and dashboards
