Posted: Jan 8, 2026
Unlock a Rewarding Career Opportunity as a Service Desk Specialist and Live Chat Agent, where you'll play a vital role in ensuring the seamless operation of our myColorado application. This hybrid position offers the perfect blend of remote work and collaboration in our Denver, CO office, with a competitive salary and a dynamic work environment. We're seeking a highly skilled and passionate individual to join our team, providing top-notch support to our users through live chat tools and adhering to our standard operating procedures. As a Service Desk Specialist and Live Chat Agent, you will be responsible for: Delivering Tier I support and customer assistance for our mobile application Troubleshooting, reproducing, reporting, and resolving issues on both iOS and Android operating systems Installing software on supported devices, following established procedures and methods Utilizing Incident Management procedures to enter tickets into our tracking system To be successful in this role, you'll need: At least one year of professional experience in a related field, such as mobile application support OR an Associate's degree in a relevant field, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Preferred qualifications include: Jira experience ITIL Certification Agile and scrum methodology experience Government work experience Familiarity with Apple and Google Play Store Knowledge of diagnostic tools and a diverse range of mobile device makes and models Work Schedule: Training: Monday - Friday, 9AM - 6PM (3 weeks) Permanent schedule: Tuesday - Saturday, 9AM - 6PM Location: Denver, CO/REMOTE (must be a resident of Colorado) Duration: 8+ months Don't miss this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job