Posted: Mar 5, 2026
Job Description: We are seeking a highly motivated and experienced Operations Manager Trainee - Coach to join our team in Rockford, IL. As a key member of our leadership team, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and providing exceptional customer service. Key Responsibilities: Lead and develop teams by teaching, training, and actively listening to associates, and providing feedback and coaching to improve performance Drive financial performance and sales growth by reviewing and evaluating P&L statements, managing budgets, and implementing action plans to mitigate shrink and achieve sales and profit goals Provide exceptional customer service by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and ensuring customer needs are successfully resolved Supervise and develop hourly associates by hiring, training, and mentoring, and providing recognition and opportunities for growth and development Coordinate and complete job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and identifying and addressing improvement opportunities Requirements: 2 years of college or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience and 1 year of supervisory experience Ability to work in a fast-paced environment and adapt to changing priorities and circumstances Strong leadership, communication, and interpersonal skills Ability to analyze data and make informed decisions Preferred Qualifications: Bachelor's degree in Business Management and Leadership Certificate of Completion in People and Business Leadership General work experience supervising 5 or more direct reports What We Offer: Competitive salary and benefits package Opportunities for growth and development Recognition and rewards for outstanding performance A dynamic and supportive work environment How to Apply: If you are a motivated and experienced leader looking for a new challenge, please apply now to become a part of our success story. Apply for this job