David Gooding Inc. is seeking a highly organized and detail-oriented Inside Sales Representative/Quotes Specialist to join their team. In this hybrid role, you will specialize in commercial drain products and play a crucial role in the sales process by accurately preparing quotes for customers, ensuring they receive competitive pricing and product information.
Responsibilities
- Collaborate with the sales team to understand customer requirements and provide accurate and timely quotes for commercial drain products
- Review customer inquiries and specifications to determine the appropriate product solutions and pricing
- Work closely with suppliers and internal departments to gather necessary information and ensure accurate quotes
- Maintain a comprehensive knowledge of commercial drain products, including their features, specifications, and pricing
- Keep up-to-date with market trends, competitor products, and industry developments related to commercial drain products
- Communicate effectively with customers to clarify requirements, provide product information, and address any questions or concerns related to quotes
- Prepare and present quotes in a clear and professional manner, ensuring accuracy and compliance with company policies and procedures
- Follow up with customers to ensure timely feedback on quotes and address any modifications or revisions as required
- Assist the sales team in negotiation and pricing discussions with customers, providing necessary documentation and support
- Maintain accurate records of quotes, sales data, and customer interactions using the company's CRM system
- Collaborate with the operations and logistics teams to ensure seamless order processing and timely product delivery
- Field customer-service phone calls that may pertain to technical questions, pricing questions, or order issues
Skills
- Must have prior Quotes experience
- Previous experience in a similar role, preferably as a Quotes Specialist or Sales Support Specialist within the commercial drain products industry
- In-depth knowledge of commercial drain products, including various types of drains, pipe systems, and related accessories
- Excellent attention to detail, with the ability to accurately interpret customer requirements and prepare competitive quotes
- Strong communication skills, both written and verbal, to effectively interact with customers, suppliers, and internal teams
- Exceptional organizational and time management abilities to handle multiple quotes simultaneously and meet tight deadlines
- Proficient computer skills, including experience with CRM systems, MS Office Suite, and other relevant software
- Strong problem-solving skills and the ability to work independently as well as collaboratively within a team
- A customer-centric approach with a focus on providing excellent service and building strong relationships with clients
- Flexibility and adaptability to thrive in a fast-paced and dynamic work environment
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview
- Manufacturer's rep firm for the Plumbing and Heating industry covering from Maine to Virginia. It was founded in 1980, and is headquartered in Brockton, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://goodingd.com.