Overview
6 Degrees Health is a healthcare cost containment company dedicated to achieving superior results while prioritizing a best-in-class customer and member experience. We leverage both clinical expertise and innovative technology to deliver fair reimbursements and enhance payment accuracy. We are currently seeking an Implementation Coordinator to join our fun, fast-paced environment.
Role Summary
As the Implementation Coordinator, your role will be to on-board both clients and key vendor partners. A successful candidate will execute all processes with the goal of zero defect go-lives and successful hand-off to operations. Position will be to set the tone from day one of an overall positive long-term relationship with our customers that promotes confidence, retention, and loyalty. This position is a remote working opportunity. Travel may be needed with certain client implementations.
Essential Role Responsibilities
- Administer implementation lifecycle for client onboarding including coordinating with clients to maintain knowledge on all implementation goals to ensure completion within required timeframe.
- Conduct all aspects of the client onboarding, including detailed presentation of our product and processes, documentation and sign-off of all IT and process requirements, Operations transition, and project management to ensure timely deployment of new plan.
- For best implementation results, influence implementation so that all processes follow our best practices for our product(s).
- For any non-standard client request, bring to the Operations leadership team to discuss impacts and potential new solutions.
- Ensure client has all co-branded training materials and marketing collateral to serve as a reference guide after implementation.
- Operate as the lead point of contact for all matters related to onboarding clients and partners.
- Develop trusted advisor relationships with key accounts stakeholders, customer stakeholders and account management.
- Prior to transition to operations, ensure that the invoicing process has been discussed and approved through accounting.
- Collaborate closely with Operations and IT to ensure a successful transition from implementation to operations of a new client
- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer.
- Lead or attend calls with TPAs and other vendor partners to establish, document, and modify operational processes between them and 6 Degrees Health.
- Assist Operations and IT in setting up, testing, and diagnosing issues with EDI feeds.
- Collaborate with Sr. Director of Client Experience to improve and document processes, create client facing documents, and complete special projects as assigned.
Minimum Role Requirements
- Ability to work effectively with customers.
- Able to multitask and prioritize among competing tasks, manage time efficiently and adhere to deadlines.
- Experience in delivering client-focused solutions based on customer needs.
- Highly organized and collaborative while maintaining sharp attention to detail.
- Excellent time and project management skills, always looking to improve inefficient processes.
- Exceptional communication skills (verbal and written).
- Excellent listening, negotiation, and presentation abilities, with ability follow-through on client commitments and corrective actions.
- Experience working with cross-functional teams (e.g., Sales, Operations, IT)
- Self-motivated and self-directed, with a bias for action.
- Experience building & maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
Education
- Bachelor’s degree preferred
Experience
- Implementation experience with software IT integration preferred, specifically EDI.
- 2+ years of experience in Client-Focused Solutions and/or Project Management roles.
- Healthcare Industry experience preferred
- Project Management a Plus!
Essential Role Functions
- Must have the ability to read and understand various process flows and procedures.
- Strong internal and external communication skills, both verbal and written.
- Must be willing and able to work a 5-day schedule and additional hours beyond regularly scheduled shift to cover vacancies, if necessary.
- Must be able to sit or stand for two hours at a time.
- Must be able to operate computers and phones to support position requirements.
- Strong Microsoft Office Skills are a must.
Organizational Benefits
- Medical, Dental, Vision and Other Outstanding Ancillary Benefits
- 401k Program with 3% employer match
- 10 Paid Holidays
- Unlimited Paid Time Off
- Calm App Premium Membership
The base salary range for this position is between $60,000 and $65,000, plus benefits. Please note that the base salary range is a guideline, and that individual compensation will vary based on factors such as overall qualifications, skillsets, competencies, and work location.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
At 6 Degrees Health, we understand that an outstanding team is the building block of any organization. With a solid foundation, achieving our goals becomes a reality. We are dedicated to creating a safe and inclusive environment for our employees, and those in our communities, and we believe that our community is stronger when everyone is included and appreciated. We are committed to learning, listening, and improving, while celebrating the diversity and humanity of all people. We are committed to providing opportunities for engagement in decision making and ensuring safe transparency to express and challenge ideas.
6 Degrees Health, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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