Unlock your potential with a new role at arenaflex as a Phone & Chat Specialist! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
**Join the arenaflex Team: Revolutionizing the Healthcare Industry**
At arenaflex, we are dedicated to connecting nurses with healthcare facilities in need of essential workers. Our mission is to provide a seamless and efficient experience for both nurses and healthcare facilities. As a Phone & Chat Specialist, you will play a critical role in verifying nurses' credentials and facilitating communication between nurses and healthcare facilities. Your expertise will help us bridge the gap between these two vital components of our healthcare system.
**About the Role**
We are seeking a highly skilled and motivated Phone & Chat Specialist to join our team. As a Phone & Chat Specialist, you will be responsible for:
* Managing large amounts of inbound or outbound calls in a timely manner
* Managing multiple chat channels at one time
* Following communication "scripts" when handling different topics
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources provided to accurately handle the call
* Performing Data Entry and Customer Service skills
* Being able to navigate online efficiently
* Working requests/records received for those requesting to sign up for a shift
* Identifying customers' needs, researching to see if request has credentials needed
* Skillfully changing from one task to another without loss of efficiency or composure
* Being available at your desk, maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Qualifications**
To be successful in this role, you will need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
**Skills and Competencies**
To excel in this role, you will need to possess:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and Google Suite
* Familiarity with CRM software and data entry systems
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Phone & Chat Specialist, you will have opportunities to:
* Develop your skills and expertise in customer service, communication, and problem-solving
* Work with a dynamic and supportive team to achieve our mission
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow in your role
**Work Environment and Company Culture**
Our Remote office is a vibrant and dynamic work environment that fosters collaboration, creativity, and innovation. As a Phone & Chat Specialist, you will be part of a team that is passionate about making a difference in the healthcare industry. Our company culture values:
* Diversity, equity, and inclusion
* Employee well-being and work-life balance
* Continuous learning and professional development
* Collaboration and teamwork
* Innovation and creativity
**Compensation, Perks, and Benefits**
As a Phone & Chat Specialist at arenaflex, you will be compensated with:
* Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends
* Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status - Full Time 40 hours
* Equipment Provided Option - Equipment will be shipped to you for full-time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
**Hardware/Software Requirements**
To perform your duties as a Phone & Chat Specialist, you will need:
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.