At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're constantly pushing the boundaries of innovation and excellence. Our team of passionate and inspired individuals is dedicated to making a meaningful impact, and we're looking for like-minded individuals to join our ranks.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. Some of the benefits of working with us include:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**Teleperformance and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities**
As a Customer Service Experts & Sales Representative, your responsibilities will include:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Some of the qualifications we're looking for include:
* 6 months customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* 6 months Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months sales experience minimum
* Able to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
As a work-from-home representative, you will need to meet the following requirements:
* Internet Requirements:
* Minimum subscribed download rate equal or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Teleperformance is an Equal Opportunity Employer**
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.