[Hiring] Customer Concierge Specialist @Great Day Improvements: A Family of Brands

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Bath Authority is looking for a Customer Concierge Specialist who understands that the 24 hours after a sale are the most critical in a homeowner's journey. You are not just "initiating" a relationship; you are the proactive guardian of the brand. You are the partner who transforms "buyer’s anxiety" into "white-glove excitement" by guiding our clients through every milestone from the final signature to the first shower. • Serve as the heartbeat of the post-purchase journey. • Manage the "Golden Thread" of communication, including: • The 24-Hour Kickoff: Setting expectations and eliminating day-after regret. • Warehouse Arrival: Notifying the customer the moment their high-end products have been inspected and ready. • Precision Scheduling: Aligning materials, warehouse logistics, and installation teams for a seamless date. • Final Countdown: Confirmation calls and real-time "Day-of" arrival updates. • The Quality Check-In: Closing the loop post-install to ensure a referral-worthy experience. • Partner directly with Warehouse and Installation leads to bridge the gap between product availability and human resources. • Identify "bottlenecks" before the customer does and own the solution, ensuring delays are communicated with transparency and empathy. • Act as the ultimate brand ambassador to provide exceptional care that turns every customer into a lifelong fan and source of new referrals. Qualifications • Proven track record in high-touch customer service, concierge roles, or production coordination. • A "self-starter" who thrives on organization and possesses the emotional intelligence to handle homeowners during high-investment projects. • Proficient in CRM systems; understanding that if it is not documented, it didn't happen. • Elite verbal and written communication skills. • High School Diploma or equivalent required. Requirements • Prolonged periods of sitting and working on a computer in a fast-paced environment. Compensation & Incentives • Base Pay: $50,000 – $55,000 (Paid hourly) • Variable Incentive: A robust monthly bonus structure driven on referability. • Total Compensation Potential: $65,000 – $70,000+ Company Description TBA is an Equal Employment Opportunity Employer.