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Role Description
This role involves providing high-quality service and proactive solutions as a Catastrophe Claims Specialist at Frontline Insurance.
• Investigate and verify loss details to determine coverage under the policy.
• Manage the full claims process, including fact-gathering, policy analysis, coverage recommendations, and issuing payments within authority.
• Coordinate property inspections and maintain consistent communication with insureds throughout the claim lifecycle.
• Determine appropriate investigative steps and engage external experts when necessary.
• Review claim documentation to establish facts and make timely decisions.
• Maintain thorough documentation of all claim activities and communications.
• Monitor and respond promptly to emails, calls, and inquiries.
• Establish and update reserves based on claim developments.
• Communicate clearly with all parties involved—insureds, adjusters, attorneys, and contractors—to provide updates and resolve inquiries.
• Submit timely reserve and payment approvals and escalate for management review as needed.
• Draft Reservation of Rights or denial letters, subject to managerial approval.
• Identify claims suitable for mediation or appraisal and initiate alternative dispute resolution processes.
• Attend mediations and leverage negotiation skills to resolve disputed claims.
• Oversee the appraisal process to ensure timely and effective resolution.
Qualifications
• Bachelor’s degree in related field preferred
• Minimum of 3 years of experience in Property & Casualty Insurance or equivalent combination of education and experience
• Maintain a Florida 620/720 License; ability to obtain Alabama, North Carolina, South Carolina, Virginia, and Georgia licenses within 90 days of hire
• Proficient in Microsoft programs
Benefits
• Remote work schedule
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members