We are looking for a motivated and customer-focused Guest Services Assistant to join our travel team. This remote position will involve assisting clients with their travel arrangements, ensuring they have a smooth and enjoyable experience from start to finish. This is a great opportunity! If you are passionate about travel and love providing exceptional service, this role is a great fit for… you!
Key Responsibilities:
? Assist clients with booking travel services, including flights, hotels, car rentals, cruises, and tours
? Serve as the main point of contact for clients, handling inquiries, requests, and concerns with a professional and friendly demeanor
? Provide clients with personalized travel recommendations and itineraries based on their preferences and needs
? Communicate with travel suppliers to confirm reservations, negotiate upgrades, and secure special requests for guests
? Resolve any travel-related issues or last-minute changes, ensuring a hassle-free experience for clients
? Maintain accurate records of bookings, payments, and client interactions
? Keep up with travel industry updates and destination information to provide expert advice and support to guests
Qualifications:
? Strong communication and customer service skills
? High attention to detail and excellent organizational abilities
? Ability to handle multiple client requests and deadlines in a
? fast-paced environment
? Problem-solving skills with a focus on client satisfaction
? Prior experience in travel, hospitality, or customer service is
? preferred but not required
? Passion for travel and a desire to help clients create unforgettable experiences
Benefits:
? Remote, flexible work-from-home opportunity
? Access to exclusive travel discounts and perks
? Comprehensive training and ongoing support
? Opportunities for career growth within the company
? Supportive and collaborative team environment
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