Posted: Jan 22, 2026
Description: • Responsible for researching, resolving, and communicating member issues regarding their coverage and benefits • Work cross-functionally with different departments to support research into members’ issues • Responsible for outreach to members with verbal and/or written responses explaining resolutions • Measured by ability to close grievances cases daily and within specified turnaround times Requirements: • 2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook) • Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry • Previous Med D grievance experience • Bachelors Degree Preferred Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply Job!