Functional Support Specialist - San Francisco

Job title: Functional Support Specialist - San Francisco in San Francisco, CA at Odoo Company: Odoo Job description : 8000 Marina Blvd #300, Brisbane, CA 94005, United States Services / Business Support Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. Users of the Product 12,000,000 Company Growth 60% Year over year Company Maturity Profitable We are currently searching for a highly motivated candidate to join our Support Team in San Francisco! Team Size 40+ people To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. What we expect This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them. Responsibilities Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must Have Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have Business experience at an ERP * Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing What's great in the job? Great team of very smart people in a friendly and open culture. No silly tools to use, no rigid working hours. No waste of time in enterprise processes, real responsibilities and autonomy. Expand your knowledge of various business industries. Real responsibilities and challenges in a fast evolving company. The Odoo culture Building a company we love. Who is your manager? Being a team leader at Odoo. The founder's story From 1 to 250 employees in a few years. What we offer. Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The salary range for this role is $63,000-$95,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. Compensation & Perks A full-time position with an attractive salary package Exchange Program Apply to a similar position in a subsidiary of Odoo Sponsored Events Afterwork events, several team building activities Trainings 12 days trainings a year and books for career development Sport Activity Play any sport with colleagues, the bill is covered Eat & Drink Chef prepared lunches daily, Fruits, Snacks, and Coffee provided Be part of our team! Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Community Open Source Services About us English Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated. Expected salary : $63000 - 95000 per year Location : San Francisco, CA Apply for the job now! Apply for this job