We are seeking a skilled and organized individual to join our team as a Customer Service Representative and Admin Support. The ideal candidate will have a strong work ethic, excellent communication skills, and be able to work independently.
Responsibilities…
– Answering customer inquiries via phone, email, and live chat in a – -professional and timely manner
– Resolving customer issues and complaints to ensure customer satisfaction
– Entering orders and managing customer accounts in our database
– Coordinating with various departments to ensure timely and accurate order fulfillment
– Assisting with general administrative tasks such as data entry, filing, and organizing documents
– Maintaining accurate and up-to-date records of customer interactions and transactions
– Managing social media accounts and responding to customer comments and messages.
Requirements:
– Previous experience in customer service or related field
– Strong communication and interpersonal skills
– Proficiency in Google related services and Slack
– Excellent organizational and time management skills
– Ability to work independently and prioritize tasks
– Attention to detail and accuracy in data entry
– Experience with social media management is a plus
This is a full-time position with potential for growth within the company. The candidate must be available to work during US business hours and have a reliable internet connection. If you are a self-starter with a positive attitude and a passion for customer service, we would love to hear from you
