Job Description:
At Kohl’s, our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other’s wins to deliver a best-in-class experience for our customers…
Responsibilities:
? Creates a friendly and welcoming environment by greeting and offering assistance to customers
? You are the face to the customer ensuring they remain the top priority while balancing tasks and routines
? Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests
? Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
? Able to learn and adapt to current technology to assist customer needs
? Delivers the highest level of customer service through effective problem solving
? Solicits, opens and activates Kohls Charge applications and loyalty programs
? Ensures that all cash handling procedures are done in accordance to policy and procedure
? Complete transactions accurately and efficiently while engaging customers
? Flexible and willing to cross-train and work in other areas of the store, as needed
? Adherence to Kohl’s policy and procedures
? Regular attendance
Preferred Qualifications:
? No education or experience required.
? Must be at least 16 years of age or older.
? Written and verbal communication skills with the ability to influence in a clear and concise manner.
? Naturally curious; desire to learn.
? Commitment to valuing diversity and contributing to an inclusive work environment
