The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
? Greet and tend to guests in a positive and friendly manner.
? Maintain a constant presence at the front desk.
? Process check-ins and check-outs.
? Complete required shift-specific checklist.
? Handle billing, post charges, and collect payments.
? Manage room availability, create reservations, and answer phone calls.
? Possess general knowledge about the local area.
? Anticipate guest needs, recognize issues and respond in a timely manner.
? Effectively communicate with guests and other staff members.
? Coordinate with housekeeping staff for room status and guest requests.
? Manage security of guest information, keys, and cash drawer.
? Comply with IHG standards and promote brand loyalty.
? Ensure cleanliness of front desk and lobby areas.
? Multitask and prioritize work duties for maximum efficiency.
? Maintain a professional appearance through dress and demeanor.
? Perform all other duties as assigned.
Qualifications:
? High school diploma or equivalent.
? Preferred customer service experience.
? Preferred experience in the hotel industry.
? Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
? Availability to include weekends.
? Ability to lift up to 30 pounds.
? Strong interpersonal, organizational, and problem solving skills.
? Computer literacy.
? Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!
Pay: $15 / hour
Job Type: fulltime, parttime
Education: No education required
Work location: On-site