Job Description:
• Monitors account activity to identify fraudulent financial transactions and violations
• Secures accounts to prevent losses
• Works with internal departments to validate that charges are authorized
• Works with merchants to resolve customer service issues or fraudulent activity
• Maintains merchant processing statistics and records
Requirements:
• High school diploma or equivalent
• Typically three to five years of related work experience
• Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situations
• Experience with loss mitigation
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Technical or trade school certificate in business or computer science preferred
Benefits:
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law