Posted: Dec 10, 2025
We are looking for a Service Delivery Manager to provide high-level quality service for worldwide well-known companies. The role involves managing clients, support teams, and security standards, as well as mediating and resolving concerns. Requirements Fluent in English (C1-C2 levels) 1+ years of experience in a similar position Proven experience in team management is required Critical thinker and problem-solver Experienced with customer support platforms and analytics dashboards Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics Team player who worked on cross-departmental projects for further service delivery enhancements Skilled in time management and has experience working with time management platforms Having great interpersonal and communication skills Excellent at organizing and multitasking Having a track record of taking responsibility Benefits Business hours Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Originally posted on Himalayas