Floor Operations Supervisor

Description: • Oversee day-to-day operational execution of Contact Center functions. • Provide support to Contact Center associates and assist in their development. • Analyze trends for action and support process improvements. • Promote improved performance via sharing of best practices. • Monitor operations to ensure timely completion of work. • Address unexpected circumstances impacting operations. • Provide supplemental coaching and development for associates. • Utilize reports to identify trends and performance gaps. • Develop departmental activities and training support. • Support leadership with schedule changes and team monitoring. Requirements: • Bachelor's Degree or Related Work Experience • Call Center experience • Knowledge of Workforce Management systems • Supervisory experience • Operation Management • Problem Solving • Communication Benefits: • A full range of medical, financial, and/or other benefits, dependent on the position, is offered. • We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. • Supporting the financial and personal well-being of our employees. • Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Apply Job!