Job Summary:We are looking for a dedicated and detail-oriented Back Office Support Specialist to join the Flipkart team. This role offers the opportunity to work from home while supporting various administrative functions in a dynamic e-commerce environment. The successful candidate will assist with managing back-office operations, ensuring smooth and efficient processes, and contributing to the overall success of the business. You will be part of a collaborative team, where your skills will help enhance Flipkarts services and improve customer satisfaction.
Key Responsibilities:
? * Provide administrative and operational support to the back-office team.
? * Handle order processing, data entry, inventory management, and order tracking.
? * Resolve customer issues related to back-office operations, including returns, refunds, and order status.
? * Ensure timely processing and updating of customer data, including address details and payment information.
? * Collaborate with different teams to streamline internal processes and improve efficiency.
? * Prepare reports and documents as requested by senior management.
? * Assist in troubleshooting and resolving internal operational issues.
? * Maintain confidentiality and adhere to company policies regarding customer information and operations.
? * Monitor and ensure that service-level agreements (SLAs) are met.
? Required Skills and Qualifications:
? * Proficient in Microsoft Office (Excel, Word, Outlook).
? * Strong attention to detail with excellent organizational and multitasking skills.
? * Excellent written and verbal communication skills.
? * Ability to work independently with minimal supervision.
? * Good problem-solving abilities and a proactive attitude.
? * Comfortable with adapting to new tools, systems, and technologies.
? * Ability to prioritize tasks effectively and meet deadlines.
? * Strong analytical skills and ability to interpret data.
? * Ability to work efficiently in a remote environment with a reliable internet connection.
? Experience:
? * Previous experience in back-office support, data entry, or administrative roles is preferred but not required.
? * Experience in the e-commerce or customer service sector is a plus.
? * Freshers or individuals with limited experience who are eager to learn and grow are encouraged to apply.
? Working Hours:
? * This is a full-time remote position with flexible working hours.
? * Must be available to work during core business hours, typically between 9 AM and 6 PM (Indian Standard Time).
? Knowledge, Skills, and Abilities:
? * Knowledge of basic administrative tasks and office management.
? * Strong communication and interpersonal skills to interact with team members and clients.
? * Ability to handle high-volume data entry tasks while maintaining accuracy.
? * Skilled in troubleshooting basic operational challenges.
? * Proficient in using online collaboration tools and remote work software.
? * A strong sense of responsibility and commitment to quality and timeliness in every task.
? Benefits:
? * Competitive salary with performance-based incentives.
? * Work-from-home flexibility, allowing for a better work-life balance.
? * Health and wellness benefits, including medical insurance.
? * Opportunities for skill development and career growth within the company.
? * Access to Flipkarts employee discount programs.
? * A dynamic, supportive, and inclusive work environment.
? Why Join Flipkart:
? * Join one of Indias leading e-commerce companies known for its innovative culture and customer-first approach.
? * Work in a fast-paced, technology-driven environment with opportunities for growth and career advancement.
? * Be part of a team that values integrity, inclusivity, and collaboration.
? * Enjoy a work-life balance with the flexibility of remote work options.
? How to Apply:Interested candidates are invited to apply online through the Flipkart career portal or send their resume and a cover letter to the provided email address. Please include details of your relevant experience and explain why you would be a great fit for the role of Back Office Support Specialist.
We look forward to reviewing your application and having you join the Flipkart team!
