Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a talented team? If so, we invite you to join arenaflex's Remote Orkin Customer Contact Center as a Seasonal Customer Service Agent. As a key member of our team, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.
**About arenaflex**
arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a leading NYSE-listed company, we have consistently demonstrated consecutive years of improved earnings with over 2 million customers. Our commitment to delivering exceptional service and protecting the world where we live, work, and play has earned us a reputation as a trusted leader in the pest control industry.
**Our Mission**
At arenaflex, our purpose is to help protect the world where we live, work, and play. We strive to create a safe and healthy environment for our customers, while providing them with top-notch protection from iconic brand names and industry leaders. Our mission is to deliver the peace of mind only an arenaflex Pro can provide.
**Job Responsibilities**
As a Seasonal Customer Service Agent, you will be responsible for:
* Working remotely from your home office, equipped with the necessary computer and equipment to be successful in this role
* Supporting our field's peak season, which starts building around February
* Managing the customer relationship to ensure best-in-class service
* Identifying opportunities for cross-selling and up-selling
* Assisting customers by offering remedies to retain business
* Using gamification tools to measure performance and increase engagement virtually
* Collaborating with a high-energy, fun, and collaborative team to achieve our mission
**What We Offer**
* Variety of schedules, including nights, weekends, and holidays
* Four-week quality training program that will equip you with the skills and knowledge to be successful
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives, including a competitive hourly rate and sales commission
* 401(k) plan with company match, employee stock purchase plan
* Opportunities for regular, full-time employment, when available, based on business needs
* A chance to work with a financially stable and growing company, with a reputation for excellence in the pest control industry
**Qualifications**
To be successful in this role, you will need:
* High School/GED
* 1-2 years of customer service experience, either within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
* A dedicated workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**Essential Skills and Competencies**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Career Growth Opportunities and Learning Benefits**
As a Seasonal Customer Service Agent, you will have the opportunity to:
* Expand your knowledge and skills in customer service, sales, and retention
* Increase your earnings through sales commission and incentives
* Develop a strong understanding of the pest control industry and arenaflex's products and services
* Collaborate with a talented team to achieve our mission and deliver exceptional customer experiences
* Pursue regular, full-time employment, when available, based on business needs
**Work Environment and Company Culture**
Our Remote Orkin Customer Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide. Our team is dedicated to creating a safe and healthy environment for our customers, while providing them with top-notch protection from iconic brand names and industry leaders.
**Compensation, Perks, and Benefits**
We offer a competitive hourly rate and sales commission, as well as a range of benefits, including:
* 401(k) plan with company match
* Employee stock purchase plan
* Opportunities for regular, full-time employment, when available, based on business needs
* A chance to work with a financially stable and growing company, with a reputation for excellence in the pest control industry
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.