At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a team that's passionate about helping others, and we're looking for individuals who share our commitment to excellence.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is driven by a shared vision of creating exceptional outcomes for our clients and the millions of people who count on us. We're a culture that values individuality, creativity, and innovation, and we're committed to fostering an environment where our associates can thrive and grow.
**Join Our Team**
If you're passionate about helping others, naturally empathetic, and determined to deliver a comprehensive solution to healthcare-related calls, we want to hear from you. As a Remote Healthcare Customer Service Representative, you'll have the opportunity to make a real impact in people's lives, work in a dynamic environment, and grow with a team of like-minded individuals.
**Responsibilities**
As a Remote Healthcare Customer Service Representative, your key responsibilities will include:
* Managing a steady volume of incoming calls regarding Benefits from members, providers, and employer groups
* Explaining and clarifying plans' policies and procedures
* Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
* Investigating verbal complaints concerning billing, claims, or service rendered
* Escalating complaints of service failures to designated departments for investigation
* Maintaining current knowledge of Member Services policies and procedures
* Performing other work-related duties as assigned
**Requirements**
To be successful in this role, you'll need:
* High school diploma, GED, or college degree
* At least 1 year of Call Center experience (preferably in the Healthcare industry)
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical, or Managed Care industry (preferred)
* Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Effective communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
* Successful completion of background check
**Training and Support**
As a Remote Healthcare Customer Service Representative, you'll receive comprehensive training and support to ensure your success in this role. Our training program includes:
* 5 weeks of classroom training
* 2 weeks of nesting (on-the-job training)
* Ongoing coaching and feedback to help you grow and develop in your role
**Work Environment and Culture**
As a Remote Healthcare Customer Service Representative, you'll work from the comfort of your own home, with a dedicated workspace that meets our requirements. Our culture values individuality, creativity, and innovation, and we're committed to fostering an environment where our associates can thrive and grow.
**Compensation and Benefits**
As a Remote Healthcare Customer Service Representative, you'll receive:
* Competitive hourly rate of $16.00 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off (PTO) and vacation and/or sick time
* Opportunities for growth and advancement within the company
**Application Process**
To apply for this role, please follow these steps:
1. Click on the "" button to access the application portal.
2. Complete your basic profile information (2 minutes)
3. Answer prescreening questions to ensure you meet the minimum requirements for the role (3 minutes)
4. Complete a typing test (2 minutes)
5. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
**Important Notes**
* We're currently not hiring in the following geographies: AK, CA, HI, MA, IL, MT, NY, WA, CT, MN- Minneapolis, IL- Chicago, NY – NYC, OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (only the city of Denver).
* Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance.
* arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Apply Now!**
Don't miss this opportunity to join our team and make a real impact in people's lives. Apply now to become a Remote Healthcare Customer Service Representative at arenaflex!
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Join Our Team
At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a team that's passionate about helping others, and we're looking for individuals who share our commitment to excellence.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is driven by a shared vision of creating exceptional outcomes for our clients and the millions of people who count on us. We're a culture that values individuality, creativity, and innovation, and we're committed to fostering an environment where our associates can thrive and grow.
Responsibilities
- Managing a steady volume of incoming calls regarding Benefits from members, providers, and employer groups
- Explaining and clarifying plans' policies and procedures
- Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
- Investigating verbal complaints concerning billing, claims, or service rendered
- Escalating complaints of service failures to designated departments for investigation
- Maintaining current knowledge of Member Services policies and procedures
- Performing other work-related duties as assigned
Requirements
- High school diploma, GED, or college degree
- At least 1 year of Call Center experience (preferably in the Healthcare industry)
- 1 year of face-to-face customer service experience
- Knowledge of and prior experience in the Dental, Medical, or Managed Care industry (preferred)
- Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
- Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
- Effective communication skills over the phone
- Ability to deal with problems involving several concrete variables in standardized situations
- Successful completion of background check
Training and Support
As a Remote Healthcare Customer Service Representative, you'll receive comprehensive training and support to ensure your success in this role. Our training program includes:
- 5 weeks of classroom training
- 2 weeks of nesting (on-the-job training)
- Ongoing coaching and feedback to help you grow and develop in your role
Work Environment and Culture
As a Remote Healthcare Customer Service Representative, you'll work from the comfort of your own home, with a dedicated workspace that meets our requirements. Our culture values individuality, creativity, and innovation, and we're committed to fostering an environment where our associates can thrive and grow.
Compensation and Benefits
As a Remote Healthcare Customer Service Representative, you'll receive:
- Competitive hourly rate of $16.00 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off (PTO) and vacation and/or sick time
- Opportunities for growth and advancement within the company
Application Process
To apply for this role, please follow these steps:
- Click on the "" button to access the application portal.
- Complete your basic profile information (2 minutes)
- Answer prescreening questions to ensure you meet the minimum requirements for the role (3 minutes)
- Complete a typing test (2 minutes)
- Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
Important Notes
We're currently not hiring in the following geographies: AK, CA, HI, MA, IL, MT, NY, WA, CT, MN- Minneapolis, IL- Chicago, NY – NYC, OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (only the city of Denver).
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance.
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Apply Now!
Don't miss this opportunity to join our team and make a real impact in people's lives. Apply now to become a Remote Healthcare Customer Service Representative at arenaflex!
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