Are you a compassionate and empathetic individual with a passion for helping others? Do you enjoy working in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments.
As a Remote Healthcare Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences to our clients and the millions of people who count on them. You will be part of a culture that values individuality, creativity, and innovation, where your unique perspective and skills will be recognized and valued every day.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is committed to creating exceptional outcomes for our clients and the communities we serve. With a rich history of delivering mission-critical services and solutions, we have established ourselves as a trusted partner to Fortune 100 companies and over 500 governments. Our team of dedicated professionals is passionate about making a difference in people's lives, and we are seeking like-minded individuals to join our ranks.
**Job Summary**
As a Remote Healthcare Customer Service Representative at arenaflex, you will be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You will explain and clarify plans' policies and procedures, actively attempt to resolve member or provider concerns, and maintain current knowledge of Member Services policies and procedures. You will also perform other work-related duties as assigned.
**Key Responsibilities**
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
* Explain and clarify plans' policies and procedures
* Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
* Investigate verbal complaints concerning billing, claims, or service rendered
* Escalate complaints of service failures to designated departments for investigation
* Maintain current knowledge of Member Services policies and procedures
* Perform other work-related duties as assigned
**Requirements**
* High school diploma, GED, or college degree
* At least 1 year of Call Center experience preferred
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
* Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
* Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Effective communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
* Successful completion of background check is required for this position
**Preferred Qualifications**
* Experience working in a healthcare-related field
* Knowledge of healthcare-related policies and procedures
* Experience working with electronic medical records (EMRs)
* Experience working with healthcare-related software applications
**What We Offer**
* Competitive hourly rate of $16.00
* Comprehensive training program with 5 weeks of classroom training and 2 weeks of nesting
* Opportunities for career growth and advancement within the healthcare team
* Medical, dental, and vision benefits available on the 1st day of employment
* Paid time off accrued after 180 days (about 6 months) of employment
* Flexible scheduling to accommodate your needs
* A dynamic and supportive work environment that values individuality and creativity
**Work Environment**
* Remote work arrangement with a dedicated workspace
* High-speed internet connection with a minimum bandwidth of 10 Download and 3 Upload Speed
* Ability to hardwire your work computer directly to your home modem via Ethernet
* Distraction-free and secure work environment with a clutter-free workspace and no unauthorized electronics
**Application Process**
* The application process will take less than 20 minutes and includes everything required to be considered
* Apply to the role and provide your basic profile information (2 minutes)
* Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes)
* Complete a typing test (2 minutes)
* Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Requests**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Vaccination Policy**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Remote Healthcare Customer Service Representative position at arenaflex. Click on the link below to apply now: