At arenaflex, we're passionate about delivering exceptional customer experiences and connecting people across the globe. As a Ramp Agent (Customer Service Representative) at JFK Airport, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. This entry-level position offers a unique opportunity to kick-start your career in the aviation industry, with a supportive team and a comprehensive training program to help you grow and succeed.
**About arenaflex**
arenaflex is a world-leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. As a Ramp Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and ensuring the safe and efficient transportation of cargo and baggage.
**Key Responsibilities**
As a Ramp Agent (Customer Service Representative), your primary responsibilities will include:
* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
* Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
* Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
* Operating baggage scanners and computers to ensure baggage is routed accurately to the customers' destination.
* Maintaining a high level of safety awareness and adhering to all operational processes and procedures.
**Work Environment and Schedule**
As a Ramp Agent, you'll work in a fast-paced, dynamic environment with a focus on safety and customer satisfaction. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority.
**Benefits and Perks**
At arenaflex, we're committed to supporting our employees' personal and professional growth. As a Ramp Agent, you'll enjoy a range of benefits and perks, including:
* Competitive salary and industry-leading profit-sharing program
* 401(k) with generous company contributions up to 9%
* New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
* Up to 56 hours of paid personal time within a 12-month period
* LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
* 10 paid holidays per calendar year
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* Holistic Wellbeing programs to support physical, emotional, social, and financial health
* Domestic and International space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
**What You Need to Succeed**
To be successful as a Ramp Agent (Customer Service Representative), you'll need:
* Consistently prioritizes safety and security of self, others, and personal data
* Embrace diverse people, thinking, and styles
* Possesses a high school diploma, GED, or high school equivalency
* Is at least 18 years of age and has authorization to work in the United States
* Have a valid driver's license
* Proficiency in English
* Pass a physical ability test (PAT)
* Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
* Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
**What Will Give You a Competitive Edge**
While not required, having the following qualifications will give you a competitive edge:
* Previous experience in the aviation industry or a related field
* Knowledge of airport operations and procedures
* Familiarity with safety protocols and procedures
* Strong communication and interpersonal skills
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's committed to safety and customer satisfaction, apply now to become a Ramp Agent (Customer Service Representative) at JFK Airport. Visit our website or click the link below to submit your application.