Join arenaflex, a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country, as a Part Time Remote Customer Service Representative - Emergency Roadside Assistance. As a key member of our team, you will play a vital role in delivering exceptional customer service to our members during stressful situations, providing them with the support and assistance they need to get back on the road.
**About arenaflex**
arenaflex is a dynamic and innovative organization that has been serving its members for over a century. With a strong commitment to providing quality service and helping our members enjoy life's journey, we continue to build upon our heritage of excellence. Our team is passionate about creating an inclusive and welcoming environment that values diversity, equity, and inclusion. We believe that our differences make us stronger, and we strive to create a workplace where everyone feels valued and respected.
**Job Summary**
As a Part Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will provide basic information regarding Emergency Road Service benefits, perform geographical location spotting, and communicate with contractors to provide information regarding member location, vehicle, and type of problem. You will also recognize, promote, and process membership sales opportunities, verify completed status of calls, and close out on system.
**Key Responsibilities**
* Respond to member requests for emergency road service in a call center environment
* Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits
* Perform geographical location spotting to determine potential service providers
* Communicate with contractors to provide information regarding member location, vehicle, and type of problem
* Recognize, promote, and process membership sales opportunities
* Verify completed status of calls and close out on system
* Provide superior customer service during every member interaction
* Respond to a high volume of emergency road service requests in a call center environment
* Analyze member accounts to determine additional products and services that benefit the member
* Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion
**What We Offer**
* Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
* Performance-based incentives
* $250 Perfect Attendance bonus after 90-days of incident-free attendance
* Bi-lingual a plus - subsidy for bilingual skills (Must be fluent in Spanish and English)
* Excellent and comprehensive benefits packages, including:
+ 401k Match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary arenaflex membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements**
* High school diploma or equivalent
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
* 6 months of Customer Service Experience
* Providing customers service in a professional manner and de-escalating situations
* Accurately inputting information into various fields using a PC keyboard
* Navigating through a PC and/or automated processing system
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
* Performing mathematical calculations including adding, subtracting, percentages, etc.
* Knowledge and Skills:
+ Telephone etiquette
+ Basic Computer skills
+ Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications
+ North American geographical relationships
+ Road condition reporting terminology
+ Strong communication skills demonstrated through the effective use of the Customer Interaction Model
+ Strong interpersonal skills
+ Strong written communications skills needed to respond in a professional manner to member/customer inquiries
+ Effective listening skills
+ Accurately enter information on a personal computer
+ Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
+ Represent the Customer Care Department in a professional and positive manner
+ Maintain accurate records
+ Understand, read and reconcile payment history
+ Read maps and use travel-related tools (i.e., directional cues)
**Preferred Qualifications**
* College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses
* Experience in:
+ Call center environment - minimum 6 months
+ Remote work
+ Customer service environment
+ Promoting arenaflex products and services
+ Identifying and responding to customer needs through cross-selling and up-selling products
**Work Environment**
* Works in a temperature-controlled office environment
* Irregular hours to include various shifts, weekends, and/or holidays
**How to Apply**
If you are a reliable and motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and apply for this position.
**Equal Opportunity Employer**
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
**Regular and Reliable Attendance**
Regular and reliable attendance is essential for the function of this job.
**Background and Drug Screen**
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Apply now to join our team and start your career with arenaflex today!