Are you a skilled Pharmacy Technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Part-Time Pharmacy Technician and Customer Service Representative to join our dynamic team. As a Pharmacy Technician at arenaflex, you will play a vital role in ensuring the smooth operation of our pharmacy services, while providing top-notch customer support to our clients.
**About arenaflex**
arenaflex is a leading provider of innovative pharmacy solutions, dedicated to delivering exceptional patient care and customer service. Our team of passionate professionals is committed to making a positive impact in the lives of our clients and patients. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individual differences.
**Key Responsibilities**
As a Part-Time Pharmacy Technician and Customer Service Representative at arenaflex, you will be responsible for:
* Performing duties assigned by the Data Entry Manager, including but not limited to:
+ Answering phones and responding to orders, re-orders, and general customer inquiries in a timely and professional manner.
+ Handling and resolving client complaints and inquiries in a courteous and efficient manner.
+ Triage incoming faxes by facility/department and in accordance with cutoff times.
+ Clarifying orders as needed to ensure accuracy and completeness.
* Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
* Maintaining accurate and up-to-date records, including but not limited to:
+ Client information and order history.
+ Medication lists and inventory management.
+ Compliance and regulatory documentation.
**Requirements**
To be successful in this role, you will need:
* Active NJ Board of Pharmacy, Pharmacy Technician License.
* Previous experience in pharmacy, with a strong preference for Long-Term Care (LTC) pharmacy experience.
* In-depth knowledge of brand name and generic medications, including but not limited to:
+ Medication names, dosages, and indications.
+ Side effects, interactions, and contraindications.
* Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
* Moderate to advanced computer skills, including but not limited to:
+ Microsoft Office Suite (Word, Excel, Outlook).
+ Pharmacy management software (e.g. Frameworks, ECM).
* Excellent telephone etiquette and communication skills, with the ability to effectively communicate with clients, colleagues, and management.
* High school diploma or equivalent, with a strong preference for a degree in a related field (e.g. pharmacy, healthcare administration).
**Preferred Qualifications**
* Experience with Frameworks or ECM pharmacy management software.
* Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
* Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
**What We Offer**
As a valued member of the arenaflex team, you can expect:
* A competitive salary and benefit package, including but not limited to:
+ Medical, dental, and vision insurance.
+ 401(k) retirement plan with company match.
+ Paid time off and holidays.
* Opportunities for career growth and professional development, including but not limited to:
+ Training and education programs.
+ Mentorship and coaching.
+ Career advancement opportunities.
* A dynamic and supportive work environment, with a strong focus on diversity, equity, and inclusion.
* The chance to make a positive impact in the lives of our clients and patients.
**How to Apply**
If you are a motivated and customer-focused Pharmacy Technician with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!
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**Equal Employment Opportunity Statement**
arenaflex is an equal opportunity employer, committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.