Are you a customer-centric individual with a passion for delivering personalized experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking a highly motivated and skilled Part-Time Customer Experience Representative to join our team. As a key member of our customer experience team, you will play a vital role in providing exceptional service to our small business buyers, navigating complex situations, and driving business growth.
**About arenaflex**
arenaflex is a leading B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to empower a circular economy by providing a simple and direct way for buyers to purchase valuable products and for sellers to recover operational efficiency, recovery rates, and cycle time. With a strong focus on innovation and customer satisfaction, we're proud to be a part of a growing movement towards sustainability and reuse.
**Job Summary**
As a Part-Time Customer Experience Representative, you will be the face of arenaflex, interacting with customers through various channels, including email, phone, and web chat. Your exceptional critical thinking and problem-solving skills will enable you to resolve complex customer inquiries, provide personalized solutions, and drive first contact resolution. You will also have the opportunity to review current processes, make recommendations for improvement, and partner with leadership to implement changes that enhance the customer experience.
**Key Responsibilities**
* Deliver a personalized, positive customer experience through various forms of contact, including email, phone, and web chat
* Provide inbound telephone support, web-based chat support, and email support to customers
* Utilize your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
* Advocate on behalf of customers internally by proactively identifying areas of opportunity
* Assist customers with account creation and troubleshooting
* Communicate with customers and third-party suppliers to ensure a smooth transaction process
* Review customer applications to process them in a timely manner and assist with customer documentation inquiries
* Complete ongoing and one-time projects to benefit customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities**
* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Ability to work independently or as part of a team to accomplish goals
**Preferred Qualifications**
* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM
**Schedules Available**
This is a part-time position, 20 hours a week, with a flexible schedule that includes:
* 10:00am - 2:00pm (MT)
**Compensation and Benefits**
* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that's shaping the future of re-commerce
* Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
* Enjoy a flexible and remote work environment that allows you to balance work and personal life
* Develop your skills and knowledge through ongoing training and professional development opportunities
* Contribute to a company that's committed to making a positive impact on the environment and the community
**How to Apply**
If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, please submit your application today. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.