**Join arenaflex, a pioneering force in personalized managed healthcare, as we continue to revolutionize the industry with our comprehensive services and commitment to excellence.**
At arenaflex, we take pride in our 30+ years of dedicated experience in delivering top-notch healthcare solutions that prioritize our patients' needs. Our team is passionate about achieving excellence in healthcare, ensuring effective program delivery, and optimizing healthcare costs. As a Medical Intake/Data Entry Specialist, you will play a vital role in our Utilization Review Department, serving as the first point of contact for our patients and providing exceptional support to our nursing staff.
**Key Responsibilities:**
• Respond to inquiries on the Utilization Review line, directing calls to the appropriate team members and retrieving voicemail messages for the nursing staff.
• Collect and document demographic information to create and maintain accurate patient files.
• Print, mail, fax, and copy correspondence as required.
• Undertake additional tasks as assigned to support the team.
• Collaborate with the nursing staff to ensure seamless communication and efficient patient care.
• Maintain confidentiality and adhere to HIPAA guidelines in handling sensitive patient information.
• Stay up-to-date with industry developments and regulatory changes to ensure compliance and optimal performance.
**Qualifications:**
• **Education:** High School Diploma or equivalent is mandatory. Preference will be given to candidates with coursework in computers, medical terminology, data entry, word processing, and secretarial training.
• **Experience:** A minimum of one year of professional office experience is required, with preference for candidates who have worked in a healthcare setting.
• **Skills:** Proficiency in computer systems and data entry within databases is essential. Familiarity with word processing and multi-line telephone systems is advantageous. Bilingual candidates are encouraged to apply but it is not a requirement.
• **Personal Attributes:** Candidates should possess a courteous and helpful telephone demeanor, strong proofreading capabilities, and excellent data entry skills. The ability to organize and prioritize tasks effectively is crucial, along with a solid understanding of customer service.
**Career Growth Opportunities:**
We are dedicated to nurturing motivated individuals and providing them with the essential skills to thrive in the healthcare sector. Opportunities for career advancement are available as you refine your experience and expertise within our organization. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in your role and beyond.
**Company Culture and Values:**
We embrace diversity and are proud to be an equal opportunity employer. Our culture is built on teamwork, a strong customer focus, and a supportive atmosphere for all employees. We believe in fostering a positive work environment that encourages collaboration, innovation, and growth.
**Compensation and Benefits:**
• **Full-Time Schedule:** Enjoy a balanced work-life with a Monday to Friday schedule (9:30 AM - 6:00 PM) without the need for weekend or night shifts.
• **Quarterly Bonus Eligibility:** Earn a bonus for meeting performance targets and contributing to the team's success.
• **Generous Benefits Package:** Includes a 401(k) plan with company matching and paid time off.
• **Hybrid Work Environment:** After successful completion of training, you will have the flexibility to work remotely two days a week; however, in-office presence is required for the first five days of training.
**Why Join arenaflex?**
• **Make a Difference:** Contribute to the delivery of high-quality healthcare services that make a tangible impact on patients' lives.
• **Grow with Us:** Enjoy opportunities for career advancement and professional growth in a dynamic and supportive environment.
• **Work-Life Balance:** Enjoy a flexible schedule and a comprehensive benefits package that supports your well-being.
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Join our team of dedicated professionals who are passionate about making a difference in healthcare.