At arenaflex, we're dedicated to providing exceptional service and support to our clients and members. As an Experienced Healthcare Insurance Agent/Customer Care Representative, you'll play a vital role in educating and assisting individuals in understanding their healthcare benefits. If you're passionate about delivering top-notch customer care and have a knack for communicating complex information in a clear and concise manner, we want to hear from you!
**Job Overview**
We're seeking a highly skilled and knowledgeable individual to join our team as a Healthcare Insurance Agent/Customer Care Representative. As a trusted representative of arenaflex, you'll serve as a key point of contact for clients and members, providing expert guidance and support throughout the benefits education process. This is a fantastic opportunity to work with a dynamic team, develop your skills, and make a meaningful impact in the lives of our clients and members.
**Job Duration and Employment Type**
This is a 6+ months contract position, with the possibility of extension. As an as-needed basis employee, you'll work on a flexible schedule, with no guaranteed hours. However, we're committed to providing a stable and secure work environment, with opportunities for growth and development.
**Pay Rate and Location**
You'll be paid a competitive hourly rate of $25.76, with the option to work as a W2 employee. To ensure seamless communication and collaboration, we require that you live within a 120-mile radius of New York, NY. Reliable transportation and a willingness to commute within that radius are also essential.
**Travel Requirements**
As a Healthcare Insurance Agent/Customer Care Representative, you'll be required to travel to benefit fairs and other events within the designated radius. You must have a valid driver's license, reliable transportation, and be willing to commute to these events.
**Role and Responsibilities**
As a trusted representative of arenaflex, you'll be responsible for:
* Providing a high-level overview of member plans and answering questions based on training received
* Confidently and professionally servicing members, clients, and other key stakeholders during events
* Attending an annual training provided by arenaflex to stay informed about the industry, organization, and role
* Participating in a one-hour training with the account team at least 48 hours before the benefit fair to learn about the client, plan details, and key talking points
**Event Expectations**
To ensure a successful and professional experience, you'll be expected to:
* Maintain professional attire and demeanor at all times
* Proactively greet and assist attendees at the booth
* Distribute flyers, product details, and promotional materials
* Complete a health fair questionnaire emailed after the event
**Preferred Qualifications**
While not required, we prefer candidates with:
* Strong communication skills to professionally and knowledgeably interact with attendees
* Comfortable speaking in front of small groups and demonstrating sales ability
* Probing question skills to identify needs and expectations
* Previous industry experience with health benefits
**Essential Qualifications**
To be considered for this role, you must have:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and critical thinking skills
* Proficiency in Microsoft Office and other relevant software applications
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and critical thinking skills
* Proficiency in Microsoft Office and other relevant software applications
* Ability to maintain confidentiality and handle sensitive information with discretion
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Healthcare Insurance Agent/Customer Care Representative, you'll have access to:
* Ongoing training and professional development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and promotion
* A comprehensive benefits package, including health, dental, and vision insurance
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and support to our clients and members. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees.
**Compensation, Perks, and Benefits**
As a Healthcare Insurance Agent/Customer Care Representative, you'll receive:
* A competitive hourly rate of $25.76
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to a 401(k) retirement plan
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds, cultures, and identities.