At arenaflex, we're passionate about empowering individuals and businesses to thrive in their health and wealth journeys. As a forward-thinking organization, we're committed to delivering exceptional results with unwavering integrity. We're now seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our dynamic team. If you're a people-centric individual with a passion for delivering superior customer experiences, we'd love to hear from you.
**About arenaflex**
arenaflex is a people-centric organization that's dedicated to simplifying the health and wealth journey for our clients. We're a community of forward-thinking individuals who are driven by a shared commitment to excellence and integrity. Our mission is to empower individuals and businesses to thrive today, tomorrow, and into retirement. We're a company that's obsessed with delivering exceptional results, and we're looking for like-minded individuals to join our team.
**Job Summary & Responsibilities**
As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding role requires partnering closely with customers to provide valuable insights, education, and direction for online support that's most valuable to them. You'll be accountable for delivering high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
**Key Responsibilities:**
* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
* Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
* Resolve issues without management intervention to remove barriers for the member.
* Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
* Protect sensitive member information with discretion.
* Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
* Other duties as assigned.
**Training & Development**
As a Health & Benefits Customer Service Representative / Support Specialist, you'll undergo comprehensive training to equip you with the skills and knowledge required to excel in this role. Our training program is designed to be engaging, interactive, and effective, and it includes:
* A five-week training period with a product exam at the end of training.
* A passing score of 85% is required to continue to hold this position.
* Training Schedule/Shift: TBD (subject to change due to business needs)
* Pacific Time: 8:30 a.m. to 5 p.m.
* Mountain Time: 9:30 a.m. to 6 p.m.
* Central Time: 10:30 a.m. to 7 p.m.
* Some Saturdays from 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
**Compensation & Benefits**
The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:
* Healthcare
* 401K savings plan
* Company holidays
* Paid time off
* Parental leave
* Employee assistance program
**Requirements**
To be successful in this role, you'll need:
* 1-3 years of experience in Customer Service.
* Prior call center experience preferred.
* No degree required.
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize, and retain information.
* Basic understanding of medical / reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Able to work hours of 10:30 am-7:00pm CST.
* Problem-solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Work Environment & Culture**
As a Health & Benefits Customer Service Representative / Support Specialist, you'll be working in a fast-paced, dynamic environment that's driven by a shared commitment to excellence and integrity. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our community.
**How to Apply**
If you're a people-centric individual with a passion for delivering superior customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story.
**Apply Now**