At arenaflex, we're on a mission to revolutionize the insurance industry by providing exceptional customer service and innovative solutions. As a leading insurance agency, we're committed to helping our clients protect their most valuable assets and plan for their financial future. We're now seeking an experienced and licensed Full Stack Insurance Customer Service Specialist to join our team in Cooper City, Florida.
**About arenaflex**
arenaflex is a premier insurance agency located in Cooper City, Florida. We've been a pillar in the community for nearly 35 years, providing top-notch insurance solutions to our clients. Our agency is dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights. We're proud of our award-winning reputation and consistently rank among the top in the country for customer satisfaction.
**Job Overview**
As a Full Stack Insurance Customer Service Specialist, you'll be the first point of contact for our agency, handling a wide range of customer service-related tasks. You'll be responsible for answering phones, helping with tasks such as applying payments, answering billing questions, making policy changes, and assisting with the claims process. You'll also work closely with our sales team to ensure a seamless and positive customer experience.
**Responsibilities**
* Answer phones and greet walk-in clients with a polite and professional manner
* Assist current customers with service-related tasks, including but not limited to:
+ Processing payments
+ Making changes to existing policies
+ Troubleshooting billing questions
+ Assisting with the claims process
* Assist the sales team to ensure a seamless and positive customer experience
* Have an upbeat, positive, and enthusiastic attitude
* Ask each customer for referrals and recommendations
* Treat each customer contact as a cross and up-sell opportunity, including financial products (commissions available for any sales completed by the CSR!)
* Maintain client relationships with follow-up phone calls
* Schedule appointments for sales staff to meet prospective customers
* Manage and maintain a positive office environment and perform any other office-related tasks
**Requirements**
* Currently hold a valid Property & Casualty Insurance License
* Have a minimum 1 year P&C Industry Experience
* Have a proven track record of dependability and reliability – showing up to work as scheduled, on time
* Desire to want to help educate others on insurance – how and why it's important to have the proper coverage
* Have an upbeat, positive, and enthusiastic attitude
* Great self-starter with a sense of urgency
* Create relationships from a cold start and be able to handle customer rejection
* Have the ability to answer prospective clients' questions efficiently and effectively
* Possess a genuine willingness to learn, be intuitive, and resourceful, and be coachable
* Proficiency to multi-task, follow-thru, and follow-up
* Excellent Communication/interpersonal skills
**Benefits**
* Annual Base Salary + Commission + Bonus Opportunities
* Paid Time Off (PTO)
* Simple IRA
* Health Insurance
* Dental Insurance
* Vision Insurance
* Hands-on Training
* Mon-Fri Schedule
* Career Growth Opportunities
* Fun and Friendly work environment
**Total Compensation Package**
* $40,000.00 - $50,000.00 per year
**Work Environment**
Our office is a fun and dynamic environment where you can learn, grow, and take your career to new heights. We're committed to providing our employees with the right tools, support, and training to help them reach their maximum potential. Our team is dedicated to helping our clients protect their most valuable assets and plan for their financial future.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including hands-on training, mentorship programs, and career advancement opportunities. We believe in investing in our employees and helping them reach their full potential.
**How to Apply**
If you're a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
arenaflex
Cooper City, FL
[insert contact email]
[insert contact phone number]
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.