At arenaflex, we're on a mission to revolutionize the retail industry with cutting-edge technology and exceptional customer service. As a key member of our IT team, you'll play a vital role in delivering top-notch support to our customers and employees. If you're passionate about technology, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a global retail leader with a presence in 14 countries. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the best companies to work for. We're proud of our family-like culture, where employees are encouraged to grow, learn, and succeed. Our dedication to community service and philanthropy has earned us numerous awards and recognition from leading publications, including Bloomberg and Forbes.
**The Role**
As an IT Service Desk Specialist, you'll be the first point of contact for our customers and employees, resolving technical issues and providing exceptional support. You'll work closely with our IT teams, vendors, and stakeholders to ensure seamless service delivery. Your primary responsibilities will include:
* Maintaining high-quality service desk metrics, meeting or exceeding targets for productivity, quality, and service
* Developing a deep understanding of arenaflex's business objectives, IT divisional goals, and various business areas, technical conditions, and systems that support our business
* Identifying the impact of changes to IT-supported systems and adapting investigations to address client issues
* Demonstrating autonomous judgment and responsibility for resolving complex technical issues
* Participating in the development of relationships and professionalism in interactions with vendors, supported clients, and other IT teams
* Building and maintaining effective, collaborative, and productive relationships with second- and third-level IT teams, vendors, and supported clients
* Resolving or escalating incidents, creating internal news and knowledge base articles
* Participating in continuous improvement activities by assessing internal tools and processes, and suggesting enhancements
* Providing answers to clients by identifying issues, investigating responses, and guiding clients through remedial actions
* Assessing, investigating, and addressing end-users' IT system issues through first-level IT technical support via calls, chat, and email
* Documenting framework issues, investigation steps, and related relevant data in a tagging/global positioning framework
* Utilizing a wide range of available tools and resources to resolve framework issues
* Meeting or exceeding expectations for availability, productivity, quality, and service
* Attending continuous training to enhance ability to support new and existing equipment and software applications
**Requirements**
* Passion for and genuine interest in IT
* Strong critical thinking, investigation skills, and customer service skills
* Positive, mature, and professional attitude
* Excellent written and verbal communication skills
* Ability to work effectively in high-stress situations and within time limitations
* Remarkable hard working attitude, self-motivation, and ability to work independently
* Intermediate to advanced skills in MS Office, Google Applications, and other relevant software
* Planning flexibility to address the needs of the business; a day-in and day-out/365 climate
**Preferred Qualifications**
* Past experience in business operations, preferably in the retail industry
* Experience using a tagging/global positioning framework
* Knowledge of and experience using Google Applications, AS400, scheduling, and other relevant systems
* Past Service Desk experience or IT-related education or certification
**Benefits**
arenaflex offers a comprehensive benefits package to its employees, including:
* Health coverage: arenaflex provides health coverage plans that cover medical, dental, and vision costs for eligible employees
* Retirement Savings Plan: Employees may be eligible for a 401(k) plan to save for retirement, with arenaflex often making contributions or matching
* Paid Time Off: arenaflex typically provides paid time off, including vacation days and holidays, to eligible employees
* Employee Stock Purchase Plan (ESPP): arenaflex may offer an ESPP, allowing employees to purchase company stock at a discounted rate
* Life Insurance: arenaflex may provide life insurance coverage to employees, helping to support their families in the event of an untimely passing
* Employee Assistance Program (EAP): arenaflex may offer an EAP, providing counseling and support services to employees facing personal or professional challenges
* Education Reimbursement: arenaflex may offer education reimbursement programs to help employees pursue further education or professional development
**How to Apply**
If you're passionate about technology, customer service, and career growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.