Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience working in a fast-paced environment and providing top-notch customer service? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Data Entry Clerk II in our vibrant Remote office in Chicago, IL.
**About arenaflex**
arenaflex is a leading provider of IT and business consulting services, dedicated to helping our clients achieve their digital transformation goals. With a strong commitment to diversity, equity, and inclusion, we strive to create a work culture where all belong and collaborate to build more inclusive communities. As an equal-opportunity employer, we empower all our members to succeed and grow.
**Job Summary**
As a Full Stack Data Entry Clerk II, you will play a critical role in supporting the Chicago Passport Agency by processing passport applications, providing exceptional customer service, and working collaboratively with our team to achieve our goals. This is a unique opportunity to join a dynamic team and contribute to the success of arenaflex.
**Key Responsibilities**
* Operate various equipment for high-speed scanning, mail out, and metering of mail
* Prepare and mail envelopes with correct passport and corresponding supporting documents
* Box and archive files for storage purposes
* Interface with passport applicants at Agency/Center Information and Will-Call counters:
+ At the Information Station, ensure appointment is scheduled
+ Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication
+ Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
* Prior to distributing to applicants, print and review passport books for accuracy and quality
* Process refund/reimbursement requests
* Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports
* Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc.
* Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
* Contact applicants to request necessary documents
* Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
* Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
**Essential Qualifications**
* High School diploma or GED
* Three years of general office experience
* Two years of experience utilizing a variety of office software, specifically Microsoft Office
* Capable of performing repetitive tasks while maintaining a high level of accuracy
* Ability to work in one place and traverse the office on a continuing basis
* Must maintain constant awareness of all aspects of internal and external security
* Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required
**Preferred Qualifications**
* Experience working in a government agency or with government contracts
* Knowledge of Passport requirements and regulations
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Strong problem-solving and analytical skills
* Ability to work collaboratively with a team and build strong relationships with colleagues and clients
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development through training and mentorship programs
* Collaborative and dynamic work environment with a team of experienced professionals
* Access to cutting-edge technology and tools to support your work
* Flexible work arrangements and a comprehensive benefits package
**Work Environment and Company Culture**
* arenaflex is committed to creating a work culture where all belong and collaborate to build more inclusive communities
* Our office is a vibrant and dynamic space with a strong sense of community and camaraderie
* We prioritize work-life balance and offer flexible work arrangements to support our members' needs
* Our team is passionate about delivering exceptional results and making a positive impact on our clients and communities
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $17.97 per hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off (PTO) and paid federal holidays
* 401(k) plan and profit participation for eligible members
* Share Purchase Plan (SPP) with dollar-for-dollar matching contributions
* Opportunities for professional growth and development through training and mentorship programs
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work culture where all belong and collaborate to build more inclusive communities. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
**Background Investigation**
arenaflex is required by law to conduct a background investigation on all new hires. This may include a review of your employment history, education, and any relevant certifications or licenses. We will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
**Veterans and Transitioning Service Members**
arenaflex is committed to supporting veterans and transitioning service members. We offer a dedicated website and resources to help you translate your military experience and skills into a successful career with our company.
**Join arenaflex Today!**
If you are ready to become a vital part of our success story, apply now and let's discuss how you can contribute to our mission. We look forward to hearing from you!