At arenaflex, we're passionate about making a difference in the lives of pets and their owners. As a leading e-commerce retailer in the pet care industry, we're committed to providing exceptional customer service and support to our clients. We're now seeking a highly motivated and customer-focused individual to join our team as a Full Stack Customer Support Representative.
**About arenaflex**
arenaflex is a rapidly growing e-commerce retailer that's revolutionizing the way people shop for pet care products. With a strong focus on customer satisfaction and a commitment to innovation, we're dedicated to providing our clients with an unparalleled shopping experience. Our team is passionate about making a difference in the lives of pets and their owners, and we're looking for like-minded individuals to join our mission.
**Why You'll Love Working at arenaflex**
At arenaflex, we prioritize the well-being and happiness of our employees. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive salary and opportunities for wage increases
* A comprehensive benefits package, including health, dental, and vision insurance
* A 401(k) plan with company matching
* A generous employee discount program
* Opportunities for career growth and professional development
* A fun and supportive work environment
* Recognition and rewards for outstanding performance
* And much more!
**What You'll Do**
As a Full Stack Customer Support Representative, you'll be responsible for providing exceptional customer service and support to our clients. Your duties will include:
* Connecting with veterinary centers to arrange prescription pickups, resolve client issues, and explain order requests
* Examining and resolving issues to determine the best solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
* Completing data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, and a willingness to learn to provide exceptional customer service to clients and partners
* Collaborating with colleagues to share feedback, receive input, and work in a culture of continuous growth and development
* Communicating with veterinary facilities via telephone, using our internal program and systems to investigate solutions and record client note accounts
* Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills (written, verbal, and listening)
* The ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong work ethic, self-motivation, and attention to detail
* Proficiency with Microsoft Office
* A high school diploma or equivalent
* The ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
* Strong decision-making and problem-solving skills
* The ability to perform multiple tasks and work well in a fast-paced environment
* Flexibility to adjust to changing business needs and work schedule requirements
* The ability to maintain confidentiality and handle sensitive information
* A clean background check
**What We Offer**
As a Full Stack Customer Support Representative at arenaflex, you'll enjoy a range of benefits and perks, including:
* A competitive salary and opportunities for wage increases
* A comprehensive benefits package, including health, dental, and vision insurance
* A 401(k) plan with company matching
* A generous employee discount program
* Opportunities for career growth and professional development
* A fun and supportive work environment
* Recognition and rewards for outstanding performance
* And much more!
**How to Apply**
Ready to join our team? Click the link below to apply now, and we'll be in touch soon!
**Simple Application Process**
We make it easy to apply for this role. Simply click the link above, and we'll guide you through the application process. We can't wait to hear from you!