At arenaflex, we're dedicated to delivering exceptional service to our 1.3 million customers across Kentucky and Virginia. As a Customer Solutions Representative, you'll play a vital role in helping us achieve our mission by guiding customers through their challenges and solving problems. If you're a proactive, solution-oriented decision maker with a passion for people and problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of energy services, serving over 1.3 million customers in Kentucky and Virginia. We're committed to providing safe, reliable, and sustainable energy to our customers, and we're looking for talented individuals to join our team. Our culture is built on listening to our customers and empowered employees delivering solutions through exceptional service. We're proud to be an award-winning team that consistently ranks among the best companies for customer service in the United States.
**What We're Looking For**
We're seeking a Customer Solutions Representative to join our customer care team in a remote or on-site role, supporting our residential customers. This individual will help us deliver on our mission by:
* Responding and resolving inquiries during the first contact, assisting customers with billing questions, initiating service orders, taking reports of outages, and safely handling natural gas calls
* Educating customers about arenaflex processes, policies, regulations, and customer tools, delivering a positive customer experience
* Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
* Participating in training and development programs to enhance skills and knowledge
* Working collaboratively with other teams to resolve customer issues and improve service delivery
**Essential Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* Customer service or retail experience (a plus)
* The ability to live within 2 hours of one of our four call center locations
* Proficiency with MS Office and basic math skills
* A minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download
**Preferred Qualifications**
We're looking for individuals who enjoy a challenge and are eager to grow with us. If you have:
* A proactive, solution-oriented decision-making style with the capacity to take ownership of resolving customer issues and act as an advocate
* A strong ability to ask questions and think critically to uncover the root cause of customer issues
* A natural tendency to quickly problem-solve in the most stressful situations
* A "can-do" attitude and positive personality with great verbal and written communication
* The capability to learn new systems and tools in a fast-paced environment
**What's In It for You?**
Join our team to enjoy:
* Competitive compensation starting at $17.25 per hour
* Benefits, including medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
* Paid holidays, vacations, personal days, and wellness breaks
* Full-time remote work available, with the option to work in one of our four contact centers
* All workstation and peripheral equipment provided for remote work
* Professional development opportunities, including internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
* Community involvement, including interest groups for employees with shared interests
**Responsibilities**
As a Customer Solutions Representative, you'll be responsible for:
* Responding to customer inquiries and resolving issues in a timely and professional manner
* Educating customers about arenaflex processes, policies, regulations, and customer tools
* Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
* Participating in training and development programs to enhance skills and knowledge
* Working collaboratively with other teams to resolve customer issues and improve service delivery
**Work Environment and Culture**
We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our culture is built on listening to our customers and empowered employees delivering solutions through exceptional service. We're proud to be an award-winning team that consistently ranks among the best companies for customer service in the United States.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Solutions Representative and take the first step towards a rewarding career with arenaflex.
**Contact Information**
For more information about this opportunity, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.