At arenaflex, we're revolutionizing the way people connect with the things they love. Our edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible – at the edge of the Internet. We're building a more trustworthy Internet, and we're looking for talented individuals to join our team.
**Job Summary:**
We're seeking an experienced Full Stack Customer Solutions Engineer to join our team in the United States. As a Customer Solutions Engineer, you will be the resident arenaflex architect for your customer, representing and championing their needs within our organization. You will develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. You will also investigate and recommend improvements to customers' implementation and utilization of arenaflex's technology stack.
**Responsibilities:**
* As the resident arenaflex architect for your customer, you will be an extension of the customer's technical team, representing and championing their needs within arenaflex.
* Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering.
* Post-sales implementation of arenaflex products, such as logging endpoints, image optimization, and VCL coding while documenting key aspects of the customer's configuration for troubleshooting and engagement.
* Investigate and recommend improvements to customers' implementation and utilization of arenaflex's technology stack.
* Look for opportunities to introduce new arenaflex products that complement the customer's needs.
* Partner internally to create customer strategies and assist in support requests or problems for assigned customers.
* Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings.
* Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership.
**Requirements:**
* 5+ years of Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer-facing DevOps Engineer, Technical Account Management, or Solutions Architect.
* This is a hands-on role, and you must be willing to roll up your sleeves and tackle customer issues and requests.
* Understanding of networking, including BGP, internet routing, and the difference between transit and peering.
* Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX.
* Hands-on experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js.
* Experience with internet and cloud-based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP.
* Empathy and understanding of the customer.
* Possess a comfort level with presenting and leading customer presentations and training.
* Strong interpersonal, communication, and feedback (writing and verbal), critical thinking, and analytical skills.
* Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
* Capable and willing to travel for customer meetings as necessary.
* While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
**Nice to Have:**
* Experience with Varnish, Varnish Configuration Language.
* Streaming video/audio technologies or experience in e-commerce technologies/solutions.
* Experience in the CDN or cloud computing industries.
**Work Hours and Location:**
* This position will require you to be available during core business hours.
* This position is open to the following preferred office locations:
+ San Francisco, CA
+ Denver, CO
+ New York, NY
* Fastly currently embraces a largely hybrid model for most roles, which allows employees flexibility to split their time between the office and home.
* We are also willing to consider remote candidates in any area of the US.
**Benefits and Compensation:**
* The estimated salary range for this position is $104,830 to $147,996.
* Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
* This role may be eligible to participate in arenaflex's equity and discretionary bonus programs.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, family planning, mental health support, employee assistance program, insurance (life, disability, and accident), flexible vacation policy, and up to 18 days of accrued paid sick leave.
* We also offer 401(k) (including company match) and an Employee Stock Purchase Program.
**Why arenaflex?**
* We have a huge impact. arenaflex is a small company with a big reach. Not only do we have a tremendous user base, but we also support a growing number of customers.
* We love distributed teams. arenaflex's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe.
* We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.
* We are passionate. arenaflex is chock full of passionate people, and we're not 'one size fits all'. We love employees for who they are and what they are passionate about.
**How to Apply:**
If you think you might be a fit for this role, please apply! A fully completed application and resume or CV are required when applying. arenaflex is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.