Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you have a strong background in insurance and a desire to work for a company that values its employees and strives to make a meaningful difference in the world? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual position at arenaflex.
As a Customer Service Representative at arenaflex, you will be the first point of contact for new and existing customers, providing a quality customer service experience that builds rapport and encourages renewal/repeat business. You will work diligently to find resolution to customer concerns, convey information efficiently and effectively, and strive for first call resolution to provide "best in class" service. You will also be responsible for staying current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We are a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are centered around supporting our employees in living their lives to the fullest at home and at work, and we strive to create a work environment that is inclusive, diverse, and supportive.
**Responsibilities**
As a Customer Service Representative at arenaflex, your responsibilities will include:
* Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
* Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
* Striving for first call resolution to provide "best in class" service
* Staying current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
* Meeting or exceeding department standards and guidelines, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
* High School Diploma or equivalent; some college is a plus!
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired; Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
**Requirements**
In addition to the qualifications listed above, you will also need to meet the following requirements:
* High School Diploma or equivalent; some college is a plus!
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired; Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
**Compensation**
The starting pay for this position is $20 - $23.00/hour, based on the candidate's experience, education, and other factors. In addition to regular hourly pay, there is an annual Performance Bonus Potential.
**Work Environment**
This position is either Hybrid (3 days in office/2 days at home) if you live near an arenaflex office location or 100% work from home if you are outside of an arenaflex office location.
**Benefits**
As an employee of arenaflex, you will have access to a range of benefits, including:
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
* 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
* Parental leave
* Hybrid working schedules of 3 days in the office and 2 days remote
**Why Join arenaflex?**
At arenaflex, we believe that our employees are our greatest asset. We strive to create a work environment that is inclusive, diverse, and supportive, and we offer a range of benefits and opportunities for growth and development. If you are a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual position at arenaflex.
**How to Apply**
To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic, including but not limited to:
* Race
* Color
* Sex
* Religion
* Creed
* National origin or place of birth
* Ancestry
* Age
* Disability
* Affectional or sexual orientation
* Gender expression or identity
* Genetic information, sickle cell trait, or atypical hereditary cellular or blood trait
* Refusal to submit to genetic tests or make genetic test results available
* Medical condition
* Citizenship status
* Pregnancy, childbirth, or related medical conditions
* Marital status, civil union status, domestic partnership status, familial status, or family responsibilities
* Military or veteran status, including unfavorable discharge from military service
* Personal appearance, height, or weight
* Matriculation or political affiliation
* Expunged juvenile records
* Arrest and court records where prohibited by applicable law
* Status as a victim of domestic or sexual violence
* Public assistance status
* Order of protection status
* Status as a smoker or nonsmoker
* Membership or activity in local commissions
* The use or nonuse of lawful products off employer premises during non-work hours
* Declining to attend meetings or participate in communications about religious or political matters
* Any other classification protected by applicable law.
**Accommodations**
If you require any accommodation through the application process, please send an email to
[email protected].
**No Agencies Please**
arenaflex does not accept applications from agencies.