At arenaflex, we're revolutionizing the way we capture and analyze aerial data, and we're looking for a talented and driven Entry Level Operations and Customer Service Coordinator to join our team. As a key member of our operations team, you'll play a critical role in ensuring the smooth execution of our drone operations, providing exceptional customer service, and driving business growth.
**About arenaflex**
arenaflex is a leading intelligent aerial imaging company that's changing the way industries like construction, agriculture, and infrastructure operate. With a strong focus on innovation, customer satisfaction, and employee development, we're committed to creating a diverse, equitable, and inclusive culture where our team members can thrive.
**Job Summary**
As an Entry Level Operations and Customer Service Coordinator, you'll be responsible for coordinating and executing operational activities, providing project management support, and delivering exceptional customer service to our pilots and clients. This is an exciting opportunity to join a dynamic team, develop your skills, and make a significant impact in the drone industry.
**Key Responsibilities**
* Coordinate and execute operational activities, predominantly within North America, to ensure seamless project delivery and customer satisfaction
* Provide project management support for multiple, simultaneous field projects, ensuring timely completion and high-quality results
* Plan and coordinate telecom operations with a focus on professionalism and efficiency, ensuring seamless communication and collaboration with our pilots and clients
* Lead the recruitment and training of new pilots, ensuring they're equipped with the skills and knowledge needed to succeed in our operations
* Ensure readiness for pilots before they arrive on site, providing comprehensive support and resources to ensure a smooth and successful deployment
* Tackle issues on the fly to maintain quality and service, providing creative solutions to complex problems and ensuring customer satisfaction
* Support pilots with site access or planning needs, providing expert guidance and support to ensure successful project execution
* Maintain awareness of drone capabilities and airspace regulations, ensuring compliance with industry standards and arenaflex policies
* Work with our Quality Control team to maintain high standards of quality and service, ensuring our operations meet the highest expectations
* Keep track of projects with daily reports using spreadsheets and software, providing timely and accurate updates to stakeholders
**Requirements**
* Bachelor's degree preferred, with a strong focus on business, operations, or a related field
* 1-2 years of work or internship experience in a fast-paced environment, preferably in transactional work, logistics, customer service, or hospitality
* Excellent planning, scheduling, and project management skills, with the ability to work both independently and in team settings
* Organizational skills and the flexibility to jump from priority to priority, ensuring seamless project execution and customer satisfaction
* Ability to work remotely and coordinate effectively with a fully remote workforce, using tools like Google Suite (Sheets and Docs) and Slack
* Interested in technology and the drone space, with a passion for innovation and customer satisfaction
* Drone experience, knowledge of UAV operations and regulations is a plus, but not required
* Excellent English written and verbal communication skills, with the ability to communicate effectively with customers, pilots, and internal teams
* Exceptional customer service skills, with a focus on delivering high-quality service and support to our customers
* A high degree of attention to detail, with the ability to maintain accuracy and precision in all aspects of the job
* Relevant experience with drones, and/or photography is preferred, but not required
* Familiarity with the telecommunications industry, including specific equipment and access requirements, is a plus
**Benefits**
* Work with a leading intelligent aerial imaging company, with established, successful relationships across myriad industries
* Medical insurance covered up to 100% depending on the plan chosen
* Dental & vision insurance
* Flexible time off
* Stock incentive program
* Work from home environment
* Autonomy and upward mobility
* Diverse, equitable, and inclusive culture, where your voice matters
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:
* Medical insurance covered up to 100% depending on the plan chosen
* Dental & vision insurance
* Flexible time off
* Stock incentive program
* Work from home environment
* Autonomy and upward mobility
* Diverse, equitable, and inclusive culture, where your voice matters
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
**Submit Your Application**
Seize this opportunity to make a significant impact in the drone industry. Apply now and take the first step towards a rewarding new role with arenaflex.