At arenaflex, we're on a mission to empower organizations to use data and AI responsibly. Our innovative platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. With over 300 patents and a global presence of more than 14,000 customers, we're a market pioneer and leader in the industry.
**Join Our Team**
As the Director of Customer Marketing at arenaflex, you'll play a pivotal role in developing and leading a comprehensive customer marketing strategy that elevates our successful customers and drives advocacy, engagement, and customer value. You'll be a strategic partner to marketing, sales, product, and customer success, ensuring alignment on customer-centric initiatives that support arenaflex's growth objectives.
**Your Mission**
As a seasoned professional with 10+ years of experience in leading and building customer marketing functions, you'll be responsible for:
* Developing and executing a comprehensive customer marketing strategy aligned with arenaflex's overall business goals, focusing on driving advocacy, retention, and growth
* Defining and prioritizing key customer marketing initiatives, ensuring alignment with sales, product, and customer success strategies
* Building and maintaining relationships with key customer advocates, motivating them to participate in arenaflex marketing activities for mutual benefit
* Ensuring a steady stream of customer stories that can be amplified across all marketing channels, and that field teams can be trained on so that we always lead with stories of customer success and business value
* Keeping arenaflex in top position on sites like G2 and Gartner Peer Insights
* Managing and leading customer events, including customer advisory boards and user groups, that build engagement with both executive and practitioner audiences
* Operating a scalable customer reference program that connects prospects with customers who can reassure them about the benefits of joining the arenaflex community
* Leading a high-performing team as a player/coach, getting the best out of team members while coaching and developing them
* Finding creative ways to measure the impact of customer marketing on our business, and sharing these with key stakeholders on a regular basis
**You Are**
* A seasoned professional with 10+ years of experience in leading and building customer marketing functions and driving measurable impact for B2B SaaS companies
* A creative problem solver with an infectious passion for your craft
* A grounding in how to balance design with pragmatism, budgets, and business requirements
* Excellent project management, resource management, and planning skills, with the ability to balance multiple priorities and meet deadlines
* Impeccable attention to detail, demanding excellence in every deliverable with a mentality of constantly raising the bar
* A player-coach and team builder who leads by example, and can get the most out of your team while helping them develop and improve over time
* Outstanding written and oral communication skills; a natural storyteller and creative problem solver; a collaborator with constant curiosity and learning mentality
* A desire to be part of building something truly amazing
**Join Our Team in San Francisco, CA**
arenaflex is a flexible and inclusive workplace that values diversity and creativity. Our team is passionate about doing meaningful work, and we're committed to giving you the power to embark on the next phase of your uniquely, unique career. As a pioneer in the industry, your voice and expertise will help chart the direction of an entirely new industry – Trust.
**Benefits and Perks**
As an employee at arenaflex, you'll receive comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country, but we're committed to supporting you in every way possible.
**Equal Employment Opportunities**
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
**Apply Now**
If you're a seasoned professional with a passion for customer marketing and a desire to be part of something truly amazing, we want to hear from you. Apply now to join our team in San Francisco, CA, and be part of the arenaflex journey.
**Contact Information**
For more information or to apply, please visit our website or contact our recruiter directly. We look forward to hearing from you!
**Resources**
* arenaflex website: [arenaflex.com](http://arenaflex.com)
* arenaflex careers: [arenaflex.com/careers](http://arenaflex.com/careers)
* arenaflex contact: [
[email protected]](mailto:
[email protected])
**Disclaimer**
arenaflex is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews, and job offers use fake websites, email addresses, group chat, and text messages. Be aware that we never ask candidates for personal information, IDs, or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer.