At arenaflex, we are committed to delivering innovative, affordable medications that improve lives. As a key member of our team, the Experienced Data Entry Supervisor – Operations Management and Team Leadership will play a vital role in ensuring accurate, timely data management and leading the team to meet key performance indicators (KPIs). If you are a motivated and experienced leader with a passion for data management and team leadership, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading pharmaceutical company dedicated to delivering high-quality medications that improve lives. Our mission is to provide innovative, affordable medications that meet the needs of our customers. We are committed to fostering a culture of support and growth, where our people are valued and empowered to succeed. Our values of People, Quality, Service, and Innovation guide everything we do, and we are proud to be a part of a company that makes a difference in the lives of our customers.
**Job Summary**
The Experienced Data Entry Supervisor – Operations Management and Team Leadership will be responsible for supervising the input of customer account information into databases, ensuring accuracy, timeliness, and adherence to KPIs. This role will also involve mentoring and supporting data entry team members, planning staffing needs, tracking schedules, and fostering skill development to maintain performance standards. The successful candidate will have strong leadership, organizational, and motivational skills, with the ability to coach, mentor, and resolve concerns effectively in a fast-paced environment.
**Key Responsibilities**
* Supervise the input of customer account information into databases, ensuring accuracy, timeliness, and adherence to KPIs
* Mentor and support data entry team members, planning staffing needs, tracking schedules, and fostering skill development to maintain performance standards
* Communicate job expectations clearly, monitor individual and team performance, and provide constructive feedback to drive improvement
* Collaborate with quality control and other departments to identify training needs, implement improvements, and achieve shared team goals
* Ensure compliance with company policies and procedures while addressing additional tasks and activities to support operational efficiency
**Knowledge and Skills**
* Demonstrates strong leadership, organizational, and motivational skills, with the ability to coach, mentor, and resolve concerns effectively in a fast-paced environment
* Proficient in data programs, keyboard accuracy, and analytical skills, with experience managing teams, meeting KPIs, and producing results in dynamic settings
* Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
* Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
**Key Competencies**
* Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions
* Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement
* Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
* Resourcefulness: Secures and deploys resources effectively and efficiently
* Manages Complexity: Makes sense of complex, high-quality, and sometimes contradictory information to effectively solve problems
* Ensures Accountability: Holds self and others accountable to meet commitments and objectives
* Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations
* Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
**Values**
* People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth
* Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce
* Service: We are here to serve others. Every interaction with our patients, providers, employees, and other stakeholders comes from a place of service
* Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care
**Experience and Qualifications**
* Minimum of 2 years in a supervisory role
* College degree or equivalent experience required, with an advanced degree or related certifications preferred
* Registered with the Texas Board of Pharmacy as a Pharmacy Technician
**Benefits**
* No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden
* Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels
* Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
* Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family
* Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off
* Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions
* Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance
* FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)
* 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%
* Company Paid Short-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a short period of time
* Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options
* Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck
**Additional Voluntary Benefits**
* Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
* Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
* Critical Illness: Protect your finances from the expenses of a serious health issue
* Long-Term Disability: Protect your income during illness or injury with long-term disability coverage
* Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
* Legal Services: Access professional legal assistance to address concerns confidently
* Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
* Pet Insurance: Care for your furry family members with our pet insurance coverage
* Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being
If you are a motivated and experienced leader with a passion for data management and team leadership, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a company that makes a difference in the lives of our customers.